Following a standout presence at EBW, Diane Legrand sets new standards with exceptional customer service and strong collections
At European Bridal Week 2026, Diane Legrand proudly announced that the brand has been honored with the “Best Customer Service Award.” This recognition highlights the label’s ongoing commitment to supporting its retail partners at the highest level, while presenting collections that resonate with the needs of modern brides.
The award recognizes brands that demonstrate a deep understanding of both their retail partners and the expectations of today’s brides, successfully combining design excellence with commercial performance. Such recognition underscores the importance of quality, creative design, and reliable service for bridal retailers.
After their standout showing at European Bridal Week 2026, including an exceptional catwalk presentation, we spoke with the team about the significance of this award.
Lisa Donner, Creative Director of Diane Legrand, says: “Winning the Best Customer Service Award at EBW represents above all, a tremendous recognition of our daily work. We invest a great deal of energy, passion, and time to provide our customers with not just good, but truly outstanding service. This award shows us that these efforts are being seen and appreciated.”
“For the team, it is a huge source of motivation. It confirms that dedication, unity, and the ambition to always go one step further truly pays off. At the same time, we do not see this award as an endpoint, but as an incentive. It sets a benchmark that we aim to live up to in the future.”
Lisa adds, “On a personal level, it is especially meaningful to see how each individual team member has contributed to this success. The award belongs to all of us, and it strengthens our shared goal of consistently placing the customer at the center of everything we do.”
The brand is now setting its sights on the upcoming Barcelona Bridal Fashion Week, where it will take to the international stage as part of the trade fair’s spectacular fashion show.
To secure your spot for the Diane Legrand BBFW Fashion Show, CLICK HERE or get in contact at info@dianelegrandbridal.com
Looking Back at the EBW 2026 Diane Legrand Win
Congratulations to the entire team!