Businesses of today are heavily dependent on CRM systems that help company’s manage sales, marketing, point-of-sale (POS), inventory and other types of operational data, all in one easily accessible solution. Long gone are the days of business owners filling out multiple Excel sheets to help them keep track of business operations, only to completely lose oversight in the end.
With today’s competitive market, companies can’t afford to lag behind with an unsuitable CRM System. No one understands this better than founder and CEO of BridalLive, Tom Esposito who developed the software specifically for bridal retailers by observing his parents running their own bridal shop.
After the successful launch of the BridalLive Software in the German market, we caught up with Tom to ask the common questions that are on our minds in order to get started.
What makes BridalLive different from other CRM Systems?
BridalLive is an “all-in-one” retail management system. This means that you don’t have to jump from system to system to run your shop. All of your CRM, Appointment, Inventory, Point of Sale, Purchasing and Report data is all just a click away. By bringing everything together in 1 system, you are able to get actionable business metrics like “Closing Ratio” at the click of a button.
What is a favorite feature of the software for bridal retailers?
My favorite feature is the Smart Flows. This feature helps our customers save countless hours doing manual follow up. With the Smart Flows, BridalLive can send Appointment Confirmation and Reminder emails automatically.
I am interested. How can I start?
The best way to get started is with a Free Trial and a Demo. You can sign up for a free trial here: https://app.bridallive.com/signup.html.
If you would like a system demonstration, you can reach out to Ben@bridallive.com
Will there be someone to help if something goes wrong?
Yes. We take customer service very seriously. Ben Brument does all of our sales and customer support in Europe.
How long does it take to get BridalLive set up? Do I need any kind of extra hardware?
On average, shops are up and running in 2 weeks. Some have been setup in just a few days! You may choose to use the compatible hardware such as cash drawer, label printer, etc. For a list of compatible hardware, please visit the help center here:
http://help.bridallive.com/customer/en/portal/articles/1522013-recommended-hardware?b_id=3007
Does BridalLive offer Training?
Yes. Ben is available to help you get started. Training options are available as well.
How long does it usually take to learn the software?
It depends on your familiarity with software systems. We strive to make it as easy as possible and several of our customers have mentioned that BridalLive is user-friendly and intuitive. It’s best to start small and learn new functions as you go.
What if I would like to cancel? Or change my plan?
You may upgrade or downgrade your plan at any time. There are no contracts with BridalLive. All plans come with a 30 Day Free Trial. This can easily be done by contacting your sales rep – Ben Brument.
European Contact:
Benjamin Brument, Ben@bridallive.com
For further information, visit: BridalLive Software